INDUSTRY SOLUTION

Process management and software for gyms and fitness studios.

A gym's income comes from memberships, but the workload sits around them: contracts, health declarations, freeze requests, the class timetable, trainer fees, memberships running out. While these live in different places, renewals slip by. Tenderely BPM ties all of it to the member's record, and the system adapts to how your club works, not the other way round.

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What does a gym repeat?

Memberships and contracts

A plan is sold, a health declaration collected, the contract approved and the membership activated, with the payment plan set at that moment.

Freezes, transfers and cancellations

A member's request should be decided after checking their plan's entitlement and any supporting document.

Group class timetable

Each class needs an instructor, a studio, a time and a capacity, and two classes must not share a studio at the same time.

Personal training

One-to-one sessions belong on record, because trainer fees and the sessions used from a package come from there.

Measurements and progress

Weight, body fat and muscle mass are measured periodically, and members want to see their progress.

Equipment and payments

Machines need servicing on time, membership instalments should be collected when due, and expenses seen in the same period.

Where does this break down today?

Expiring memberships go unnoticed

If nobody calls a member whose plan has ended, the renewal is quietly lost, and the list usually exists nowhere.

Freeze requests are verbal

A freeze mentioned at reception and never written down cannot be checked against the plan, and the end date becomes a dispute.

The timetable clashes

Built in a spreadsheet, the timetable puts two classes in one studio, and the clash is discovered at class time.

Trainer fees are added up at month end

When sessions per trainer are scattered, fees are calculated by hand and stay open to dispute.

What changes with Tenderely BPM

Membership is an approval flow

The health declaration is reviewed, the member approves the contract in the app, then activation and payment follow; every step stays on record.

Class clashes are blocked

A second class cannot be saved in the same studio at an overlapping time, and attendance by discipline and studio use read off the dashboard.

Members see their own record

A member is invited as a linked user, sees their own membership and measurements, and opens freeze or cancellation requests in the app.

Intro sessions from your profile

Once the consultation form is published, anyone can pick a free slot from the club's profile; when the consultation converts, the member record opens automatically.

Reminders send themselves

Ending memberships, payment due dates, equipment servicing and expiring instructor certificates trigger in-app, e-mail, SMS or push notifications.

FAQ

Is there a ready-made gym setup?

Yes. The Gym & Fitness Studio package installs with forms, membership, request, consultation and application workflows, dashboards and reports. Forms arrive as drafts and automations start switched off, so you adjust them to your club and then publish.

Is the health declaration protected?

The health declaration is sensitive data, and every view of that form is logged. Unit-, role- and field-level permissions decide who sees what.

Can we take trainer applications too?

Yes. The trainer application form can be published publicly, and when an authorised person approves an application, the staff record opens automatically.