← Tenderely BPM
INDUSTRY SOLUTION
Process management and software for auto service.
The most common dispute in a repair shop is whether the work was approved. The second is where the part went. Tenderely BPM ties the job card, the approval, the part and the handover to one record, and the approval arrives in writing.
What does a repair shop repeat?
01
Vehicle intake and job card
Plate, mileage, the complaint and existing damage must be recorded at intake, so handover does not turn into an argument.
02
Diagnosis and quote
The price after diagnosis has to be in writing; a verbal quote becomes an objection the moment the invoice appears.
03
Customer approval
Extra work must not proceed without approval. A phone call that is not recorded counts as never having happened.
04
Parts usage
A fitted part has to come off stock and go onto the job card, or neither cost nor warranty can be tracked.
05
Technician and time
Who did which job and how long it took — commission and capacity planning both rest on this.
06
Handover and warranty
The vehicle handed over, the work done and the warranty period belong on the record, searchable when a claim arrives.
Where does this break down today?
The approval stayed on the phone
Between "we did call you" and "nobody asked me", the side without a record loses the invoice argument.
Job cards are paper
Paper gets lost in the workshop, soaked, unreadable — and the same information is typed again in the office.
Parts tracking is broken
Fitted parts never leave stock on paper, so counts never match and a warranty claim cannot find what was installed.
Capacity is invisible
How many vehicles are in today and at what stage can only be answered by walking into the workshop.
What changes with Tenderely BPM
01
Approval in writing, timestamped
Extra work goes to the customer inside the flow; the next step does not open until it is approved, and the agreement is recorded.
02
Job cards on a phone
Technicians fill the form in the iOS and Android apps, with fault photos attached to the record. Nothing gets lost.
03
Parts belong to the job
A used part comes off stock and stays on the job card, so warranty history is searchable.
04
Capacity on a dashboard
Vehicles in the shop and their stages sit on screen, so the handover time you promise rests on data.
05
Customers see their own vehicle
A customer connects as a linked external user and sees only their vehicle's status and any step awaiting them.
FAQ
Can we get customer approval remotely?
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Yes. Extra work becomes a step that goes to the customer, who approves as a linked external user or through a public link. The next step does not open until approval is given, and it is recorded automatically.
Can we keep parts stock in the same place?
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Yes. Parts usage is a line on the job card and stock comes off the same record. You can warn when a part drops below your threshold and make reordering a step in the flow.
Can we calculate technician commission?
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Yes. Because who did the work and how long it took are recorded, commission falls out of the data. Formulas and conditional fields are configured without code.