Retail store operations in one traceable flow.
A retail store's work looks simple from the outside: goods come in, goods go out, money changes hands. What makes it hard is that every one of those events has to stay connected — a sale must move the stock, a delivery must add to it, a stocktake must reconcile the difference. When those steps live in separate tools or separate notebooks, the numbers never agree and you only find out at the end of the month. Tenderely BPM ties sales, stock movements, cash and customer accounts into one record from the first transaction to the last.
What does a retail store repeat every day?
01
Selling at the counter
Each sale is a stock movement. When the sale and the stock are recorded separately, they drift apart and the difference becomes a mystery.
02
Receiving deliveries
Goods arrive from a supplier and need to be counted, matched to the order and added to available stock before the next sale draws from them.
03
Stocktaking
Counting what is on the shelf and comparing it to what the records say. Any difference is itself an event that needs a reason and a trace.
04
Cash and end-of-day close
Opening float, sales collected, cash paid out and closing balance — the till must balance every day, not just at month end.
05
Customer accounts and credit
Some customers buy on account. How much is owed, what was paid and what is still open must be visible without digging through receipts.
06
Returns and exchanges
A returned item goes back into stock or is set aside. If the return is not recorded the same way as the original sale, the numbers break.
Where does this break down today?
Stock and sales are recorded twice
One person enters the sale, someone else updates the stock count. By the end of the week the two numbers are different and nobody is sure which one is right.
The till balance only appears at month end
When cash, sales and payouts are tracked in different places, a shortfall is discovered long after the moment it happened — when it is too late to investigate.
Customer credit lives in a notebook
How much a credit customer owes depends on who you ask. The notebook is not always at the counter, it is not always up to date, and it cannot send a reminder.
Stocktake differences go unexplained
The count comes out short or over and the adjustment is made with no reason attached. The same difference reappears next quarter.
What changes with Tenderely BPM
01
A sale is the stock movement
There is no separate step to deduct stock. The sale line records the goods out, and available stock is calculated from all movements — no double entry, no drift.
02
Every movement leaves a trace
Delivery, sale, return, transfer, count difference — each is a structured record with a time, a person and a reason. The audit history is a by-product, not extra work.
03
The till balances itself
Opening float, collections and payouts are recorded as they happen. The end-of-day figure is calculated, not assembled manually from memory.
04
Customer accounts are always current
Credit balances, payment history and what is overdue sit on a dashboard. Tenderely BPM can send a notification when a balance crosses a threshold you set.
05
Stocktake differences are recorded, not just corrected
A count difference is entered as a movement with a reason. The stock figure updates and the reason stays on the record, so the same gap does not go unexplained twice.
06
Managers see the picture from anywhere
Sales, stock levels and cash position are visible in a dashboard on a phone. Role-based access means staff see what they need and nothing more.
FAQ
How does stock stay accurate if it is never stored as a number?
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Every goods-in and goods-out event is a record. The current stock level for any item is the sum of all those records. This means the history is always intact — you can see not just the current figure but every movement that produced it, and a stocktake difference is simply another movement that adjusts the running total.
Can we run more than one store in the same account?
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Yes. Unit-level and role-level permissions let you separate stores so that staff in one location see only their own records, while a manager or owner can see across all locations at once.
What happens when a customer returns something?
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A return is recorded as a structured event — the item, the original sale, the reason and what happens to the goods. That entry reverses the stock movement and the payment in the same step, so the records stay consistent without any manual correction.
Can suppliers or external partners be given access?
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A public form can be shared with a supplier as a link. They can submit a delivery note or a quote without needing an account. The submission lands on the same record your team works with.
How quickly can a store be up and running?
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The Retail Store package comes with flows, forms and a dashboard already in place. A working setup opens within minutes. You then adjust the forms to your own product categories and payment methods and publish — the package is a starting point, not a constraint.