Every garment tracked, every handover accounted for.
A dry cleaning or laundry business lives and dies by two promises: that the item comes back clean and that it comes back. Between intake and handover, each piece passes through several hands, a machine or two, a quality check and sometimes a courier. When those steps are tracked on paper tickets, whiteboards or memory, the gaps show up as lost items, missed pickups, unhappy customers and disputes that nobody can resolve because there is no record. Tenderely BPM connects every step — intake, cleaning, inspection, delivery and complaint — into one traceable flow, without writing a line of code.
What does a dry cleaning business repeat every day?
01
Taking in an order
Each item needs to be recorded individually — garment type, fabric notes, the service requested and any existing damage the customer pointed out. A single paper tag per bag is not enough when disputes arise.
02
Moving items through the process
Sorting, pre-treatment, washing or dry-cleaning, drying, pressing and finishing. Each stage hands the item to the next person. Without a handover record, nobody knows where a piece is when a customer calls.
03
Quality inspection
Before anything is packaged, someone checks that stains are out, fabric is undamaged and the finish meets standard. When an item fails, it needs to loop back without getting lost.
04
Pickup and delivery runs
Drivers collect from addresses in the morning and return items in the afternoon. Which bags go on which run, proof of collection and proof of delivery all need to be recorded.
05
Notifying the customer
Telling the customer their order is ready, or that the driver is on the way, is small work that makes a big difference — and it must happen without someone having to remember each time.
06
Handling complaints and damage claims
A missing button, a shrunken garment, an item not found — every complaint needs a record of what happened, what was offered and how it was resolved, so the same dispute does not circle back a second time.
Where does this break down today?
The paper ticket is the only record
When a ticket is lost, misread or stays on the wrong rail, the customer's item becomes untraceable. The conversation that follows has no facts on either side.
Nobody knows where an item is mid-process
Is it in the pressing queue or already finished? A customer calls, the counter staff shouts across the floor, and the answer is still a guess. Confidence in the business erodes one call at a time.
Delivery runs have no paper trail
Which bags left with which driver, whether the customer was home, who signed — without records, a missing item after delivery becomes a word-against-word situation.
Complaints are handled from memory
What was the item, what was the fault, what did the manager agree to — if none of this is written down, the same customer has to repeat the story every time, and the business cannot see whether the same issue keeps recurring.
What changes with Tenderely BPM
01
Every item is a traceable record
From the moment a garment is accepted, it has a structured record: what it is, what service it needs, any noted damage and who handled it at each stage. The record follows the item, not the ticket.
02
Handovers between stages are logged
When pressing finishes and passes to packaging, that transition is recorded. Finding where an item is mid-process becomes a lookup, not a floor-wide search.
03
Quality checks are a step in the flow
Inspection sits between cleaning and packaging as a named step. If something fails, the item is sent back and the loop is recorded. Items that never passed inspection cannot accidentally reach the customer.
04
Drivers collect and deliver with proof
Pickup and delivery runs are structured records too. What was collected, what was returned, and confirmation from the customer all stay attached to the order. Tenderely BPM puts this on the driver's phone.
05
Complaints are opened, tracked and closed
A complaint becomes a record with the item, the issue, who is handling it and what was agreed. It does not live in a chat thread. Patterns across complaints become visible on a dashboard.
06
Customers can be invited to track their own order
A public form or a linked external user lets a customer drop off notes, approve a quote for a repair or confirm receipt without calling the counter. The interaction is on the record.
FAQ
Can we track individual items within a single customer order?
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Yes. Each garment or piece can be its own record within the order, with its own stage in the process, its own quality check outcome and its own handover confirmation. You are not limited to tracking orders as a whole.
Can counter staff and drivers both use it on a phone?
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Yes. The same flows run on the web and in the iOS and Android apps simultaneously, so a driver can confirm a collection or delivery from their phone and the record updates in real time.
Can we give customers a way to drop off a request or track progress without calling?
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Yes. A public form can be shared as a link or embedded anywhere, so a customer can submit a pickup request or special instruction without an account. If you want a customer to see their own order status, they can be added as a linked external user who sees only their own records.
How do we handle items that fail quality inspection?
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Conditional branching means a failed inspection step can route the item back to the relevant stage automatically. The loop is recorded, the item cannot proceed to packaging until it passes, and the reason for the failure stays on the record.
Can we see which complaints are open and what they are about?
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Yes. Open complaints, their status, who is handling them and how long they have been open all sit on a dashboard. SLA reminders mean a complaint that has been waiting too long will prompt the responsible person without anyone having to chase.