Operations software built for software companies.
A software company's real bottleneck is rarely the code. It is the work around the code: who approved the release, which support ticket breached its SLA, how many billable hours were logged this week, when does that server certificate expire. Tenderely BPM ties those operational threads into one traceable flow, without code, so the people who build software spend less time managing it in spreadsheets and chat threads.
What does a software company repeat every sprint?
01
Project and budget tracking
Every product and engagement needs a home: scope, timeline and budget. When those live in a deck or a shared folder, the first sign of trouble is usually an overrun.
02
Sprint planning and backlog
Items move from backlog to sprint, get assigned, change status and carry blockers. When this happens across three tools and a chat group, the actual state of a sprint is always someone's best guess.
03
Release and go/no-go approvals
Before anything goes to production there is a sequence: test sign-off, stakeholder approval, deployment window confirmation. Each step involves a different person and a decision that must be on record.
04
Support and SLA management
Customers open tickets. Each ticket has a priority and a response commitment. When those commitments are tracked in a shared inbox, breaches only become visible after the customer complains.
05
Incident response
Something goes down. The team needs a shared record of what happened, when, who responded and what was done — not a reconstructed timeline assembled from chat history a week later.
06
Time tracking and billability
Hours logged against a project, labelled as billable or internal, need to flow from the person doing the work to whoever creates the invoice. A gap at any point in that chain becomes a revenue leak.
Where does this break down today?
Release decisions live nowhere
The go/no-go was a message in a channel. The test sign-off was a thumbs-up emoji. Six weeks later, when a client asks what was deployed and who approved it, the answer is a manual search through chat history.
SLA breaches are discovered too late
Support tickets sit in a shared inbox with no timer attached. The first alert that an SLA was missed is usually the customer's follow-up — or their churn.
Billable hours are reconstructed, not recorded
Developers fill in timesheets from memory at the end of the week or the end of the month. The hours are approximate, the billable flag is inconsistent, and finance invoices with whatever it has.
Infrastructure is tracked until it is not
The certificate expiry was in someone's calendar. The server details were in a spreadsheet last updated eighteen months ago. Both of these facts only matter the moment something expires or someone leaves.
What changes with Tenderely BPM
01
Every release follows a defined path
Test sign-off, go/no-go and deployment confirmation become sequential steps in a flow. The next step does not open until the previous one is given, and every decision is on record by the time code reaches production.
02
Support tickets chase themselves
Each ticket carries a priority and a deadline. Tenderely BPM sends the reminder before the SLA is breached, not after — so the team responds rather than apologises.
03
Approval from anywhere
A release waiting for a stakeholder sign-off does not wait for them to reach a desk. The same approval flow runs in the iOS and Android apps, so a decision can move in one tap from wherever a person is.
04
Customers submit tickets without an account
A public form published as a link lets a customer or partner open a support request or report an incident from outside the system. Their submission lands on the same record the team works from.
05
Hours are logged at the moment they happen
Time entries are made against the project record, marked billable or internal, and accumulated without a separate tool. The gap between work done and work invoiced shrinks to the length of the approval step.
06
Operational health is visible, not assembled
Open tickets by priority, releases pending approval, billable hours by project, certificates approaching expiry — these sit on a dashboard in Tenderely BPM rather than waiting for someone to compile a weekly status report.
FAQ
Can we model our own release process, not a generic one?
+
Yes. Approval chains, conditional branching by environment or risk level, parallel sign-offs and sequential gates are all configured without code. If your process requires a QA lead and a product owner to approve independently before the deployment window opens, the flow enforces exactly that.
Can clients or external stakeholders participate in flows?
+
Yes. A public form published as a link lets someone outside the company open a support ticket, submit a change request or respond to a go/no-go step without needing an account in the system. What they can see and submit is controlled by how the form is set up.
How does role-based access work for a team with developers, project managers and clients?
+
Unit-, role- and field-level permissions decide who sees what. A developer can see the sprints and releases they are assigned to. A client contact can see only their own support tickets. A project manager can see the full record. None of these configurations require code.
Does the audit history hold up for internal compliance or customer audits?
+
Every change to a record, every approval given or rejected, every status transition and every field edit is logged with a timestamp and the identity of the person who made it. That log cannot be edited and is available without any special export step.
Can we start with the package and adjust it to how our team actually works?
+
Yes. The Software Company package installs with records, flows and a dashboard already in place, so a working setup is available within minutes. Every form, approval step and dashboard can then be adjusted to match your own process — the package is a starting point, not a constraint.