Surveys that turn into actions, not slide decks.
Most organisations are good at collecting feedback and poor at doing anything with it. The survey goes out, the scores come back, a presentation is made, and then the tab closes. Tenderely BPM connects the question to the answer, the answer to a score, and the score to an assigned action with a deadline — so feedback becomes a process rather than a report.
What does a survey process repeat?
01
Designing the question set
Different audiences need different questions: an employee satisfaction survey, a post-training check and a customer experience form are three separate question sets that get rebuilt from scratch every cycle.
02
Distributing the survey
Getting the right form to the right people at the right time — employees after a training session, customers after a service call, teams at the end of a quarter — without chasing by hand.
03
Collecting answers at scale
When responses arrive one by one in an inbox or a spreadsheet, entering and aggregating them becomes its own job before any analysis can begin.
04
Scoring and benchmarking
An average satisfaction score or a recommendation score only means something when you can compare it across teams, periods or locations — not just read it off a single cycle.
05
Identifying what needs to change
Low scores point to problems, but the problem and the person responsible for fixing it rarely end up in the same record. The finding stays in a presentation; the action is never formally opened.
06
Following up on improvement actions
Even when an action is assigned, checking whether it was completed by the deadline requires another round of chasing — usually by e-mail, usually late.
Where does this break down today?
Feedback stops at the spreadsheet
Responses land in a file, averages are calculated, a manager nods at the numbers, and nothing is formally assigned. Six months later the same low score appears and nobody can explain why nothing changed.
Every cycle starts from zero
The question set gets rebuilt in a form tool, copied into a new sheet, and manually shared again. The effort of running the survey is repeated even when the questions never change.
Actions are invisible
Even when a follow-up action is agreed in a meeting, it lives in someone's notes. There is no record of who is responsible, what the deadline is, or whether it was done.
Comparisons require extra work
Comparing this quarter's scores with last quarter's, or comparing one department with another, means pulling two spreadsheets together — which happens rarely, if ever.
What changes with Tenderely BPM
01
One question set, many rounds
Define the survey once and reuse it across cycles, audiences and locations. Responses from every round accumulate in the same structured record, so comparison is automatic.
02
Outsiders respond without an account
Send a public link and a customer or a training participant fills in the form from any device, without registering. Their response lands on the same record as an internal respondent's.
03
Scores are there when the last answer arrives
Average scores and recommendation scores calculate against the structured answers already collected. There is no manual aggregation step between closing the survey and reading the result.
04
Low scores open actions automatically
Conditional steps in the flow can open an improvement action the moment a threshold is crossed, assign it to a named person and set a deadline — without anyone deciding to do it manually.
05
Actions chase themselves
Give an improvement action an SLA and Tenderely sends a reminder when the deadline approaches. The action is no longer dependent on someone remembering to follow up.
06
Trends are visible across periods
Scores by team, by location and by period sit on a dashboard instead of inside a one-off presentation. The question of whether things improved has a live answer.
FAQ
Can we run different types of surveys from the same system?
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Yes. Employee satisfaction, post-training evaluation and customer experience surveys each have their own question sets and scoring logic, but they all live in the same platform. Role-based access ensures that HR sees employee surveys, a training coordinator sees training evaluations, and a customer experience team sees service feedback — without overlap.
Can we send the survey to people outside the organisation?
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Yes. A public form is accessible via a link on any device and does not require the respondent to have an account. Responses land directly on the record alongside internal answers, and you control which fields are visible to external respondents versus your own team.
How does the improvement action tracking work?
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When a survey closes or a score falls below a threshold, the flow can open a linked improvement action record, assign it to a responsible person and set a deadline. That person receives a notification, and if the deadline passes without a response the system sends a reminder. Every action is visible on the dashboard alongside the survey result that generated it.
Can respondents complete surveys on mobile?
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Yes. The same form runs on the web and in the iOS and Android apps simultaneously, so a field team member, a clinic patient or a workshop participant can respond from whatever device they have in hand.
Can we compare results across periods or departments?
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Yes. Because every response is a structured record, the dashboard can filter and group scores by period, department, location or any other dimension you define. You do not need to export data to a separate tool to see whether scores improved from one quarter to the next.