← Tenderely BPM
INDUSTRY SOLUTION
Process management and software for medical laboratories.
In a laboratory, errors rarely start in the analyser — they start in the steps around it: a mislabelled tube, a rejection with no reason recorded, a result released without review, a critical value phoned through and never written down. Tenderely BPM connects those steps into one flow without code, so from sample acceptance to the final report every step stays on record with who handled it.
What does a lab repeat every day?
01
Registration and test orders
The patient or referring institution is recorded and the requested tests are collected into one order. A missing or wrong order breaks the whole chain from the start.
02
Sample acceptance and rejection
Each incoming tube is linked to its order by barcode. When a sample is rejected, the reason — haemolysis, clotting, insufficient volume, wrong tube — has to be recorded.
03
Analysis and specialist approval
A number from the analyser is not yet a result. Until a specialist reviews and approves it, the report should not reach the patient or the physician.
04
Critical value notification
A critical result goes to the physician without delay, and who was told, when, and whether it was read back must stay in writing.
05
Internal QC and calibration
Control results are logged daily for each instrument and test, and calibration dates are tracked. On a day the control fails, patient results should not go out.
06
Institutions and report delivery
Samples from referring institutions are tracked separately; each report must reach the right person at the right time, and you need to know who received it.
Where does this break down today?
Rejections are not counted
The sample is written off as bad and that is the end of it. Without counting reasons, nobody knows which institution, which courier or which time of day causes the problem — so it keeps happening.
The approval step can be skipped
On a busy day a result can go out without a specialist looking at it. Once a faulty run reaches the patient, it cannot be taken back.
Critical values stay on the phone
The physician was called and told, but nothing was recorded. When the physician later says they were never informed, the lab has no evidence.
QC lives in a logbook
Control results sit on paper or in a separate spreadsheet. Until audit day, nobody sees how many days a drift has been going on.
What changes with Tenderely BPM
01
One trail from order to report
Patient, order, sample, result and report are links in the same chain. Which tube passed through whose hands, and when, stays traceable.
02
No result leaves unapproved
Specialist approval is a step in the flow, and the report does not open until it is complete. The rule is not left to people — it lives in the system.
03
Critical values become a process
A critical result goes to the physician as a notification, the read-back is recorded, and only then does the record close. Who told whom, and when, is documented.
04
QC is daily and visible
Control results are entered with their target values, and an out-of-range result lands with the right person straight away. Upcoming calibrations are reminded.
05
Questions become a dashboard
Daily sample volume, rejection rate and reasons, pending approvals, workload per institution — these stop being a report you request and become numbers that are simply there.
FAQ
Is there a ready-made laboratory setup?
+
Yes. The Medical Laboratory package installs with forms, workflows and a dashboard already in place, so a working setup opens within minutes. You then adjust your test list, approval steps and rejection reasons to your own lab and publish them — the package is a starting point, not a constraint.
Can it connect to analysers?
+
It is not an instrument driver that talks to the analyser directly. Results can be entered by hand, brought in by bulk file import, or received through the API and incoming webhooks — if your middleware or LIS can send results, the flow can be fed from there.
Do referring institutions and physicians get access?
+
If you want them to. A referring institution or physician can be connected as a linked external user who sees only the orders they sent and the approved reports — never the lab's internal data.
Is patient data safe and compliant?
+
Data is kept private to your company, and unit-, role- and field-level permissions decide who sees what. On forms marked as sensitive every view is logged, so it is auditable who opened which result.