Parking and access managed in one traceable flow.
A car park looks simple until you try to answer questions like: how many spaces are occupied right now, whose card is overdue for renewal, which barrier has been reported twice this month, and who approved the exception that let a vehicle in without a valid subscription. Those answers rarely exist in one place. Tenderely BPM ties capacity, entry records, subscription applications, violation reports and equipment maintenance into a single flow — attached to the customer, tenant or staff record you already hold.
What does a parking operation repeat every day?
01
Capacity and zone tracking
How many spaces exist, how many are reserved, how many are free — by zone or level. When this lives in a spreadsheet, the number is always yesterday's.
02
Subscription and card applications
A tenant, resident or employee applies for a parking card. The application needs to be reviewed, approved, linked to a vehicle plate and issued before the person can use the space.
03
Entry and exit logging
Every vehicle that enters and exits leaves a record: plate, time in, time out, duration. That record is what you bill from and what you audit later.
04
Duration-based fee calculation
A vehicle that stays longer than its entitlement or uses a pay-as-you-go space needs a charge calculated from the log. Without a structured record, billing is guesswork.
05
Violation reports
A vehicle parked in the wrong zone, blocking an exit or missing a valid card needs a report: who spotted it, when, what the plate was, what action was taken.
06
Barrier and equipment maintenance
Barriers, intercoms and plate-recognition cameras need periodic servicing and occasional fault reports. A barrier that fails and has no service history is expensive to diagnose.
Where does this break down today?
Subscriptions tracked in a spreadsheet
A spreadsheet of card holders goes stale the moment someone leaves, changes a vehicle or forgets to renew. The access that should have been cancelled often is not.
Entry logs that cannot be audited
If entry and exit times are written by hand or siloed in a barrier controller with no export, the moment a dispute arises the records are either missing or unreadable.
Violations with no follow-through
A violation is noted in a chat message or on paper. A week later nobody remembers whether it was resolved, waived or billed, and the same vehicle reappears.
Equipment faults discovered late
A barrier that has been reported three times in two months is heading for a full failure. Without a maintenance log, that pattern is invisible until the outage happens.
What changes with Tenderely BPM
01
Capacity is a live record, not a file
Zone capacity and current occupancy sit in a structured record that updates as entries and exits are logged. Availability is a number you read, not one you calculate.
02
Applications follow a defined path
A subscription or card application moves through review and approval steps without code, and conditional branching handles different rules for staff, tenants and visitors separately.
03
Card holders link to existing records
The parking card does not create a new contact — it attaches to the customer, tenant or employee record already in the system. Changes to that record carry through.
04
Approval steps remind themselves
Assign an SLA to any step and Tenderely sends a reminder when the deadline approaches. A renewal application or violation review does not sit unnoticed in a queue.
05
Violations become closed cases
A violation report is a structured record with a plate, a timestamp, a responsible person and a resolution step. It stays open and visible until it is explicitly closed.
06
Maintenance history is always there
Fault reports and service records for each barrier or camera accumulate on that asset's record. A technician attending a repeat fault can read exactly what was done before.
FAQ
Does this work for any type of property — office buildings, shopping centres, residential complexes?
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Yes. The module is sector-independent. The zones, subscription types, approval rules and fee structures you configure reflect your own operation. An office building, a mall and a residential site each have different rules, and those rules live in the flow rather than in a policy document someone has to remember.
Can visitors or applicants submit requests without having an account?
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Yes. A public form can be published as a link or embedded on your own site, so a prospective subscriber or a visitor requesting temporary access fills in the form from outside the platform. Their submission lands as a structured record inside your workspace.
How does the parking card attach to an existing customer or employee record?
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Tenderely BPM links records across modules. When a card application is approved, it is associated with the person's existing record — whether that is a tenant file, an HR record or a customer account — so access history, billing and subscription status are all visible from the same place.
Who can see entry logs and violation reports?
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Role-based and unit-level permissions decide who sees what. Security staff can log violations and see the queue; a property manager can see the full history; a card holder linked as an external user sees only their own record. No one sees more than their role permits.
Can we track which approvals were overridden or exceptions granted?
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Every action on every record is written to an audit history that cannot be edited. If an exception was approved outside the normal rule — say, access granted without a valid card — the record shows who approved it, when and what note was left. Nothing disappears.