Process management and software for facility services.
Facility management companies sell a promise: the right person, in the right place, doing the right thing, every shift. When that promise is tracked through WhatsApp threads, shared spreadsheets and phone calls, the gaps between promise and delivery become invisible until a client notices them first. Tenderely BPM connects site contracts, rosters, field audits, customer requests and incident reports into one traceable system — without code, and on the devices your field teams already carry.
What does a facility services company repeat every day?
01
Managing site contracts and headcount
Each client site has a contracted scope: how many people, which roles, which hours. When that agreement only lives in a signed PDF, checking whether the site is staffed to spec requires a phone call.
02
Building and changing shift rosters
Staff absences, last-minute replacements and changes across dozens of sites have to be coordinated daily. A conflict nobody catches — two shifts assigned to one person — becomes a gap on site.
03
On-site quality audits
Supervisors visit sites to check standards. If the findings go into a notebook or a photo album on a phone, patterns across sites never surface and nothing formally closes.
04
Handling customer requests and complaints
A client calls about a missed task or a sub-standard result. If the request is not logged, it has no owner, no deadline and no way to verify that it was resolved.
05
Incident reporting and follow-up
A workplace accident or near-miss requires immediate reporting, root-cause investigation and corrective action. Each step has a deadline, a responsible person and a document trail.
06
Monthly invoicing and progress claims
The monthly claim is built from actual hours delivered, consumables used and any extras agreed mid-month. Assembling that from scattered sources takes time and introduces errors.
Where does this break down today?
Roster gaps only appear on the day
By the time a site manager calls to say nobody showed up, the window to send a replacement has already closed. The absence was known earlier — it just was not visible to the right person in time.
Audit findings have no formal life
The supervisor fills in a checklist on paper or takes photos. The findings reach head office if someone remembers to forward them. Whether anything was corrected is rarely confirmed in writing.
Customer complaints disappear between people
A complaint lands with an account manager by phone. They relay it to a supervisor verbally. At the follow-up call, two different people have two different versions of what was agreed.
The invoice is assembled under pressure
At month-end, someone reconstructs actual hours from attendance registers, consumable usage from memory and extras from e-mail threads. Disputes with the client start from this reconstruction.
What changes with Tenderely BPM
01
Site and contract data in one record
Each site carries its contracted scope, assigned staff, audit history and open requests in one place. The answer to any question about a site does not require a phone call.
02
Roster changes route for approval automatically
Conditional steps and parallel approvals are configured without code. A replacement request reaches the right supervisor, gets approved and updates the site record — without a chain of messages.
03
Audit findings close formally
A field supervisor submits findings on a mobile form. Each finding opens a corrective action step with a deadline and an owner. The finding does not close until the action is confirmed.
04
Customer requests have an owner and a deadline
Clients can submit requests through a public form without needing an account. Each request enters a tracked flow with SLA reminders that escalate if the deadline passes.
05
Incidents are reported and followed up on the same record
Tenderely keeps the initial report, the root-cause investigation and the corrective actions on one record. Every step is timestamped and attributed, so the audit trail exists without extra effort.
06
Monthly claims are built from live data
Hours, consumables and extras are recorded as they happen during the month. The claim is a report on what is already there, not a reconstruction from scattered sources.
FAQ
Can field supervisors use this on a phone without training?
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Yes. Forms published in Tenderely run on the web and in the iOS and Android apps at the same time. A supervisor in the field submits an audit, logs an incident or approves a roster change from the same device they already carry. The interface is a form, not a system to learn.
Can clients submit requests without having an account?
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Yes. A public form can be shared with a client as a link or embedded on a page. Their request lands directly in your tracked flow. They do not need to register or log in, and they can be notified of progress by e-mail without accessing your system.
How do we control who sees which site's data?
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Role- and unit-level permissions decide who can see and do what. A site supervisor can be limited to their own sites, an account manager to their own clients, and sensitive records such as incident details to a defined group. Every access is logged.
Can we track consumable stock across multiple sites?
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Yes. Stock movements are recorded as structured entries against each site. What was issued, when and by whom stays on the record, and low-stock conditions can trigger a notification or a replenishment request step.
Is there a ready-made setup for facility services companies?
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Yes. The Facility Management Services package comes with forms, workflows and a dashboard already in place, so a working setup is available within minutes. You then adjust each piece to your own operations and publish it — the package is a starting point, not a constraint.