← Tenderely BPM
INDUSTRY SOLUTION
Process management and software for private practices.
Most of a practice's time is not spent in the consulting room but before and after it: booking, lab results, prescriptions, reports, consent, insurer approvals, payments. Tenderely BPM connects those steps into one flow without code — whether you are a solo physician or a small multi-specialty clinic, the system adapts to how you already work.
What does a practice repeat every week?
01
Appointments and reminders
Booking against each physician's calendar, with a reminder the day before. An empty consultation slot never comes back.
02
The patient file
Identity, contact details, chronic conditions, allergies and past consultations belong in one file, so the history is in front of you even when a patient returns years later.
03
Lab orders and results
When ordered tests and imaging come back, the result has to land in front of the physician. A forgotten result is a missed diagnosis.
04
Prescriptions, reports and letters
Prescriptions, sick notes, medical certificates, referral letters. Each needs the physician's sign-off and must be easy to find later.
05
Consent
Before a procedure, it must be on record that the patient was informed and agreed. In any later dispute, that record is the only thing you can rely on.
06
Insurers and payments
Contracted institutions, private insurance and self-pay are tracked separately — you need to know which consultation was paid by whom, and when.
Where does this break down today?
The receptionist is the only one who knows
Appointments in a diary, results in an inbox, payments in a spreadsheet. One person sees the whole picture — and the practice slows down whenever they are away.
Results get forgotten
A test was ordered, the patient left, the result came in, and nobody called them. As long as follow-up depends on someone's memory, this keeps happening.
Documents stay on paper
Signed consent in a binder, a report somewhere on one computer. The document you need is the one you cannot find on the day you need it.
Receivables are invisible
How much each insurer owes, how many patients came this month, how many appointments were missed — the answers only appear if someone spends hours adding them up.
What changes with Tenderely BPM
01
One record around the patient
Appointments, consultations, lab orders, prescriptions, documents and payments all attach to the same patient file. Who changed what, and when, stays traceable.
02
Results reach the physician
When a lab result is entered, a review task goes to the right physician. Pending work sits in a list, not in someone's head.
03
Reminders send themselves
Appointment, follow-up and result notifications go out in-app, by e-mail, SMS and push, personalised with that record's details.
04
Consent and sign-off are steps in the flow
Consent can go to the patient for approval in their own account, and a report does not leave until the physician signs it off. The agreement is recorded as a by-product.
05
The numbers are on a dashboard
Daily appointments, no-shows, pending results, insurer receivables — these stop being a report you request and become numbers that are simply there.
FAQ
Is there a ready-made private practice setup?
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Yes. The Private Practice package installs with forms, workflows and a dashboard already in place, so a working setup opens within minutes. You then adjust each form to your specialty and the way you work, and publish it — the package is a starting point, not a constraint.
Does it suit a solo physician as well as a small clinic?
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Both. For a solo physician it runs between the doctor and the front desk; with several physicians each one sees their own appointments, results and approvals, while the manager follows the totals on a dashboard. Adding a physician or a specialty does not mean starting the setup over.
Do patients get access to the system?
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If you want them to. A patient can be connected as a linked external user who sees only their own file, prescriptions and documents, and approves the consent step from their own account — never your internal data. You can also embed the booking form on your website so patients open requests themselves.
Is patient data safe and compliant?
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Data is kept private to your company, and unit-, role- and field-level permissions decide who sees what. On forms marked as sensitive every view is logged, so it is auditable who opened which patient file.