Process management and software for jewellery shops.
A jewellery shop's work does not begin and end at the counter. Behind every sale there is a stock card in grams and fineness, a daily rate that changes by the hour, a scrap purchase that needs valuing on the spot, a pledge that must be retrievable on demand, a repair with a promised date, and a custom order that moves through several hands before it is finished. Tenderely BPM ties those threads together without code, so the people behind the counter always know exactly where every piece and every commitment stands.
What does a jewellery shop repeat every day?
01
Stock in grams and fineness
Every piece carries a weight, a fineness and a fine-gold equivalent. Without a structured record, the true value of what is on the shelf can only be estimated.
02
Daily gold rates
Buying and selling prices shift continuously. A rate that is not recorded with a timestamp leaves every valuation open to dispute.
03
Scrap and second-hand purchases
A customer brings in old jewellery. Its weight, fineness, agreed rate and price paid must be captured at the moment of purchase, not reconstructed later.
04
Sales and payments
Cash, card, instalments and part-exchange all create different payment trails. Each sale needs to be matched to a stock item and a customer.
05
Pledges and collateral
Items taken as pledges must be retrievable by customer, by date and by maturity. A pledge that is not tracked is a liability.
06
Repairs and custom orders
A repair taken in must be logged, assigned, promised a return date and handed back against a signature. A custom order adds material sourcing and approval steps before work even begins.
Where does this break down today?
Stock only balances when someone counts
If stock records live in a notebook or a spreadsheet that one person maintains, the true position is only known at the end of a physical count — which is always too late.
Pledges are tracked on paper
A pledge book works until a page is missed, a date is misread or the person who knows where to look is not in. Expired pledges can go unnoticed for weeks.
Repair promises are made out loud
A return date said at the counter is not a commitment the shop can track. When the customer returns and the repair is not ready, there is no record of what was agreed.
The daily rate is remembered, not recorded
If the rate used for a purchase was never written down with a timestamp, any later question about why a price was what it was has no clean answer.
What changes with Tenderely BPM
01
Every piece is a structured record
Weight, fineness, fine-gold equivalent, purchase price and current location are fields on a stock card, not a column in a personal spreadsheet. The stock position is visible at any moment.
02
Rates are timestamped at the point of use
The rate applied to a purchase or sale is recorded with the transaction. Any question about a past valuation has a traceable answer.
03
Pledge maturity tracks itself
Give a pledge record an SLA and Tenderely BPM sends a reminder before the maturity date. Expired pledges stop being surprises.
04
Repairs move through a defined flow
Intake, assignment, work-in-progress and handback are steps in a workflow. The promised return date is on the record, and the customer's signature at collection closes the loop.
05
Custom orders have approval steps
Design, costing and customer sign-off can each be a step before production starts. The agreement is recorded as a natural consequence of the flow, not as extra paperwork.
06
The day's position is a dashboard
Stock on hand, open pledges, repairs due today and outstanding payments stop being numbers you have to add up and become numbers that are simply there when you open the screen.
FAQ
Can we start with a ready-made setup?
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Yes. The Jewellery Shop package opens with stock cards, purchase and sales flows, pledge tracking and a repair workflow already in place. You adjust the forms to match how your shop works and publish them — the package is a starting point, not a constraint.
Can multiple staff members use the system at the same time?
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Yes. Role-based access means a sales assistant sees the counter flows, a workshop technician sees open repairs, and the owner sees everything. Each person works in the same system without stepping on each other.
Can we use it on a phone or tablet at the counter?
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Yes. The same flows run in the iOS and Android apps and in any web browser, so a staff member can log a scrap purchase or close a repair from the counter without going to a back-office computer.
How are pledges kept secure from general view?
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Field-level and role-level permissions decide who can see pledge details. A counter assistant can record a pledge without being able to see the full pledge book, and sensitive fields can be hidden from specific roles.
Can a customer receive confirmation of a repair or custom order?
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Yes. Notifications can be sent by e-mail or push when a repair is ready for collection or when a custom order reaches a milestone. You write the message template once and it goes out personalised with that record's details.