Quality management in one traceable flow.
Quality work is not the problem — the paperwork around it is. A non-conformity sits in someone's notebook, a corrective action is promised in a meeting and never followed up, an audit finding stays open because nobody owns it. Tenderely BPM ties the non-conformity, the root cause, the action and the closure into one record that moves through the people who need to act, without chasing anyone by hand.
What does a quality process repeat?
01
Recording a non-conformity
Something does not meet the standard: a defective batch, a failed inspection, a supplier delivery that is off-spec. The finding has to be captured before it disappears.
02
Root cause analysis
Fixing the symptom without understanding the cause means the same non-conformity comes back. The analysis has to be recorded, not just discussed.
03
Corrective and preventive actions
An action is assigned to a person with a deadline. Without a system, the action lives in a meeting note and the deadline is missed without anyone noticing.
04
Internal audits
Audit plans, checklists, findings and the evidence for each finding have to be linked. A finding with no attached evidence is a finding you cannot defend.
05
Document revision and approval
A procedure or work instruction that changes has to go through review before it replaces the old version. Distributing an unapproved draft is a common audit failure.
06
Customer complaints and supplier evaluation
A complaint that is not logged is a complaint that cannot be analysed. A supplier score that lives only in memory is not a supplier score.
Where does this break down today?
Records live in spreadsheets and inboxes
The non-conformity register is a shared Excel file. The corrective action is a reply to an e-mail. When an auditor asks for evidence, someone has to reconstruct the trail manually.
Actions are assigned but never closed
There is no mechanism that follows up an open action. If the responsible person does not come forward, the action stays open indefinitely and the root cause is never confirmed as resolved.
Audit findings have no owner
The audit report is written, distributed and filed. Without a workflow that assigns each finding to a person and sets a deadline, the report becomes a document rather than a process.
Complaints are counted, not analysed
Knowing how many complaints came in is easy. Knowing which product, which supplier or which step keeps generating them requires the complaints to be structured in the first place.
What changes with Tenderely BPM
01
Every finding is a live record
A non-conformity, audit finding or complaint is captured in a structured form. It cannot be lost and its status is visible to everyone with access at any moment.
02
Actions chase themselves
Assign an action to a person, set a deadline and give the step an SLA. When the deadline approaches, the responsible person is reminded automatically — no one has to chase by hand.
03
Approval steps without code
A corrective action plan or a revised document goes through a defined approval chain before it is accepted. Conditional and parallel approval steps are configured, not coded.
04
Approval from a phone
The same flow runs in the iOS and Android apps, so a quality manager who is on the shop floor or travelling can review and approve with one tap.
05
Complaints come in from outside
Send a public form link to a customer and their complaint lands directly on the same record. They do not need an account, and the submission is timestamped and traceable.
06
Open items are visible at a glance
With Tenderely BPM, overdue corrective actions, unresolved findings and open complaints sit on a dashboard instead of requiring someone to trawl through files before every management review.
FAQ
Does this work for any sector, or only manufacturing?
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Any sector. The module is built around the work that quality processes repeat — capturing findings, assigning actions, running approvals, closing evidence — not around a specific industry. A logistics company, a clinic and a software firm all use the same underlying flow.
Can we link non-conformities to our existing supplier or customer records?
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Yes. The module binds to the person, customer and supplier records you already have in the platform instead of creating duplicates. A non-conformity can be linked to the supplier record it came from, so the supplier's full history is visible in one place.
How do we handle document revision control?
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A revised document goes through a configurable approval chain before it becomes the active version. Each approval step, the person who approved it and the timestamp are stored as part of the record, giving you a complete revision history without maintaining a separate log.
Can we control who sees which quality records?
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Yes. Role- and unit-level permissions decide who can open, edit or approve each record. A production team can be limited to non-conformities from their own area; supplier evaluation scores can be restricted to the purchasing and quality roles.
How do we show auditors that the system is working?
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Every record carries a full audit history: who created it, who changed what and when, which approval step was completed by whom. Reports and dashboards show open items, overdue actions and closure rates. That is the evidence trail an auditor typically asks for.